All major credit cards and HSA cards. Insurance is not accepted for testing. 

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What is RT-PCR?

RT-PCR stands for Reverse Transcription Polymerase Chain Reaction. The reaction uses RNA as testing material. RNA (ribonucleic acid) is a single-stranded nucleic acid and it is usually found in viruses as viral RNA. The test used fluorescent dyes as markers to identify genetic materials. RT-PCR tests are considered the "Gold Standard," thus they are required by many travel destinations for entry. The RT in "RT-PCR" does not stand for "rapid test."

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Is RT-PCR or PCR a Molecular or NAAT?

Yes, PCR testing is a molecular NAAT test. When travel destinations specify you must receive a molecular test they are traditionally referring to PCR testing. However, travel destinations have expanded this definition to include other forms of molecular-based testing, such as our Abbott ID Now testing. The Abbott ID Now test and a PCR is considered Nucleic Acid Amplification Tests (NAATs). A travel destination that definitely accepts Abbott ID Now tests is Aruba.

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Why do some clinics call their PCR a "rapid" PCR?

Many clinics have not been forthcoming with the instruments being utilized. Some urgent cares have been marketing the Abbott ID NOW instrument as a "rapid" PCR when it is not a PCR instrument at all. We do not misbrand the Abbott ID NOW instrument. The misbranding has caused some travel destinations to ban "rapid" PCRs. We also list the type of instrument utilized on our test results to be completely transparent about our testing. Patients that come to our clinic have the choice between an Abbott ID NOW or a PCR test. While our PCR results come back the same day, it does not make them a "rapid" PCR. Beware of clinics that market "rapid" PCR tests because your travel destination may not accept the test.

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Why do you stamp your results?

Many travel destinations are beginning to require QR Codes or stamping to verify the test result is authentic. In recent months there has been a rise in fraudulent test results and many travel destinations have begun to closely scrutinize test reports. You may have experienced this yourself if you attempted to use a test result provided by a major pharmacy and it was inexplicably rejected. Many fraudsters have been using fake results purporting to be from major pharmacy chains. We use stamping, embossing, watermarks, and additional information on the test results to differentiate and authenticate test results. We also feature a QR code on our results.  

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Is a rapid PCR accepted by travel destinations?

Negative RT-PCR test results are accepted by every country for entry. The modifier of rapid in front of PCR does not make a result invalid. Nonetheless, our PCR test results do not say rapid on them because that is not a scientific term that describes the test. The PCR test result time we provide is simply how long our PCR test takes to run. Travel destinations are aware PCR tests can have varying run times from lab to lab. 

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Why do you guys use nasopharyngeal swabs?

We wish we did not have to use the swabs, however, many travel destinations specifically require the use of nasopharyngeal swabs. More travel destinations are beginning to restrict individuals who have: self-administered their test, used an at-home test, or used a saliva test. If we notice your travel destination requires a nasopharyngeal swab we will utilize it. We will always inform you at the time of service if your travel destination requires a nasopharyngeal swab. 

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How are you guys able to process a PCR in 1-3 hours?

Simple, we are an NH licensed laboratory. Typically, when you are swabbed at a doctor's office your sample must be transported to a larger mass testing laboratory. Then your sample is processed alongside hundreds and sometimes thousands of other samples. Your sample must be accounted for, and set in line for processing. The turnaround time for us is shortened because we do not process thousands of samples when you come to us. We process your sample with our instruments on-site (exactly why we are called On-Site Medical Services). There is no transport time and your sample is prioritized. We use faster instruments that provide more accurate results. The way we process your sample minimizes the risk of false-positive or negative results which are more common at larger laboratories that have contamination issues.

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Can my test results be emailed?
All test results are emailed and texted; you can also receive a paper copy.
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How long should I wait to be tested after a confirmed exposure to COVID-19?
Typically, a person develops symptoms 5 days after being infected, but symptoms can appear as early as 2 days after infection or as late as 14 days after infection, and the time range can vary. You should always wait at least 5 days before being tested for COVID-19. If you have symptoms seek treatment with your primary care provider.
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What is the difference between an Abbott molecular and rapid antigen test?
A molecular test is much more accurate than an antigen test and is similar to the molecular test sent to a laboratory. Abbott molecular tests detect the presence of COVID-19 RNA and can be relied upon for clinical diagnosis. Rapid antigen tests are not as reliable and should not be used as a sole clinical diagnosis tool for COVID-19. Additionally, recent studies show that antigen tests may be less effective in detecting newer variants including the Omnicron variant.​

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Is your PCR test accepted for international travel?

Yes! We are proud to state that all of our tests can be accepted by travel destinations. Please inform us of your travel destination so we can offer you the tests that work for the destination. If a lower cost option is available for you we will offer you a lower cost option if your travel destination allows the test. For almost all travel destinations receiving our in-house PCR comes without extra paperwork or lab requirements; such as for most European destinations, Latin American destinations, India, and Africa. If you are traveling to Turks and Caicos, Japan, Hong Kong, or Singapore you must inform us before we swab you so we can fully comply with the travel destination's guidelines, you can let us know by simply inputting your travel destination when you sign up. You do not need to call ahead but you should inform the staff at the time of service to ensure the correct swab or process is completed. The only destination we cannot help you get into is Hawaii due to its trusted traveler program (occasionally Barbados will reject our results).

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Do you fill out the paperwork necessary for travel to Japan?

Yes, we fill out the clinical paperwork necessary for travel to Japan. We have successfully helped hundreds of people get to Japan. Travelers to Japan know the difficulties in traveling to Japan. We hope to make the process easier. We fill out the clinical paperwork and even stamp the paperwork. You do not need to provide us with the paperwork, as we have our own digital copy. You will also receive a digital copy of your completed paperwork. Please keep in mind that due to the extra paperwork required for Japan you should expect a longer wait for your results. We cannot guarantee the posted result time if you are traveling to Japan because we want to ensure we make no mistakes in your paperwork.

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Why do the tests cost money?

We are an independent company focused on travel testing and other voluntary testing needs. We do not accept government funding for testing services. Insurance is unwilling to contract with us for the type of services we provide because there is no medical necessity for voluntary testing. Despite the lack of insurance support, we provide superior testing services for travelers at a competitive price. Comparatively, our same-day PCR testing is lower cost than local and national competitors. 

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How do you guys know the travel restrictions?

Research and a lot of it. We pride ourselves on the lengths we have gone to be sure we provide the best travel testing solutions possible. We understand that the test result we provide you can determine whether you can enter a country, and we take that responsibility seriously. While we may be experts, it is challenging to keep up with the continuous changes in guidelines by numerous countries. We will provide you with our expert opinion if asked and do additional research at the time of service if requested, but this does not guarantee your results will be accepted. 

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Do you offer refunds?

Yes, you can find more here: https://wellbility.app/online-booking/refund-policy. We do not offer refunds if you happen to test positive or if services were adequately performed. We will not issue any partial or full refund if you believe you received erroneous results.  Finally, the only test that generally will get you to any travel destination is the RT-PCR test, we make no guarantee that any other test type will work for your destination. You are welcome to choose any test we offer, however, we do not offer discounts or refunds if you tested too early or chose the wrong test type. We do not offer refunds if your results are arbitrarily rejected by health authorities at your travel destination. Beware of the health authorities in Barbados who are known to reject test results to profit off tourists. We do not guarantee our results will work for Barbados. Finally, if you cancel your appointment online using the link provided in your email and your cancelation is with 24-hour notice, the refund is processed automatically. You do not need to call or email us if you cancel your appointment with the link with 24-hour notice because the refund is automatically processed. 

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Do you run out of tests?

Yes, there have been instances where we have run out of tests, such as the antigen or rapid molecular test. However, we always keep an adequate supply on hand for all prepaid appointments or upgrade the patient to a superior test at no additional charge. Please note the only way your test is guaranteed is through prepayment. 

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How does the return customer discount work?

The return customer discount applies only to online transactions and not to in-person transactions. You must have previous credit card payment history with the company. When making the transaction your details must match precisely with the previous details you provided to us when you booked. Do not use a different email or name then you previously used with us or the discount will not be automatically applied. Give us a call if you run into any issues with the return customer discount being applied to your transaction.

 

Do you offer "certificates of recovery?"

Yes and no. On rare occasions, we may help a patient obtain a certificate of recovery. However, we will not issue certificates to any individual who has an existing primary care provider located in the United States, because you should seek treatment with your existing primary care provider. Your primary care provider knows your health history best and should be your partner in your recovery from COVID-19. Additionally, you must wait a full 14 days before any certificate will be issued. The healthcare providers we work with will not issue a certificate earlier than 14 days after a positive test result. Finally, there is no guarantee that a certificate will be issued. We connect you with a licensed healthcare provider and the provider at their sole discretion makes the decision as to whether you qualify for a recovery certificate. The provider may insist on a physical visit or multiple visits before they feel comfortable providing you with a certificate. We simply facilitate the visits and collect payment on behalf of the healthcare provider, your payment does not guarantee that your health status qualifies for a certificate of recovery.

 

Will my health insurance reimburse me for testing?

Possibly, some patients submit claims to their health insurance companies for testing we have performed. Before you submit your claim please understand that COVID-19 testing is NOT reimbursable by private insurance (outside the state of California) for purposes including, but not limited to, the following:

• Epidemiological purposes

• Surveillance

• Community tracking

• Employment purposes, including staffing decisions

• Determine need for personal protective equipment

• Screening (e.g., travel, sports, school, camp, recreational, social requirement)

We encourage our patients who may be filing a claim for testing with their health insurance, to be honest about the true reason for their testing. Finally, before filing a claim with your health insurance company keep in mind that insurance fraud is an offense that may be punishable by incarceration. 

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What is a SMART Health Card?

A SMART® Health Card is a paper or digital version of your clinical information, such as vaccination history or test results. SMART® Health Cards can be displayed as a QR code, allowing you to keep a copy of your records on hand and easily share this information with others if you choose. SMART® Health Cards give you access to your health data in a secure and verifiable way. When scanned, a verifier can easily authenticate the information on the card, making SMART® Health Cards a safe and reliable way to demonstrate your health status. Your test results will also work within the CommonPass application. CommonPass may be used to verify test results for Aruba and Hawaii. You can learn more about SMART Health Cards here.

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How do I store my SMART Health Card?

For Android users: Download CommonHealth to store your SMART® Health Card, then add it to your favorite digital wallet (Google Pay or Samsung Pay).

For iPhone users: Add a SMART Health Card as a vaccination card in Wallet and
download and store verifiable vaccination and test result records in the Health app.

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What destinations require a paper copy of the results?

Some destinations require a paper copy or we HIGHLY recommend a paper copy of the results. Cambodia requires a paper copy that is signed in blue ink by our healthcare provider, we will let you know that you must come back for your paper copy. If you elect to not pick up your paper copy and you are going to Cambodia we cannot guarantee you will be allowed entry and we cannot guarantee someone will be available to sign and fax over the result while you are at the airport. Barbados does not require a paper copy but we highly recommend a paper copy, in addition to never exceeding getting your results past 24-hours of your arrival in Barbados. Barbados is known to arbitrarily reject results so a paper copy won't hurt but will help. Japan has very peculiar requirements and the additional form we fill out requires a physical stamp, meaning you must come back for a paper copy of your results. Egypt also has very strict rules and is known to enforce them strictly at customs. Many tourists report that Egyptian authorities will not accept digital copies of test results. We highly recommend that if you are traveling to Egypt you receive a paper copy of your results. Finally, if you are traveling to African nations we recommend you receive a paper copy of your test results because reports state that paper certificates help ease the customs process. 

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Can I use my HSA card?

Yes, you can use your HSA or FSA card to pay for your testing because it is a medical expense. If you run into any difficulties using your HSA card online while paying please call us so we can manually take the payment over the phone. We will not take payment over the phone for any other reason except if you are running into HSA issues.